A little under three weeks ago, the ancient relic that was our refrigerator started showing some early warning signs of death. It started with things kept in there not feeling quite as cool as they should. Before long, we were keeping trays of ice cubes on the bottom shelf to try and keep our food from spoiling. This being an untenable situation, we bit the bullet and decided to go down to Lowe's to buy a new fridge. It took some debate, but we figured it was worth the money to buy the nice GE Profile we'd had our eye on for months. It arrived at out house about two weeks ago.
Unfortunately, we didn't realize that it had been damaged until after the delivery person had left. One of the sliding rails in the freezer had lost a strip of ball bearings rendering the shelf almost unusable. Shauna called up the store to report it and was forwarded to GE's customer support. I thought this was a bit odd, but I didn't say anything at the time. Yesterday, the part arrived. Or at least I thought the part arrived.
I popped open the box to find a piece that didn't even come close to what it is that we needed. It was some kind of crossbar support piece that was perfectly fine. I waited until Shauna got home to figure out to do. Needless to say, she was livid. After all, she'd spent a great deal of time explaining to the CSR from Whateveristan that we needed the sliding piece for the right side of the top freezer basket. After a little back and forth, I grabbed the phone and called up Lowe's. After all, it had been damaged prior to or during delivery, that makes it their issue.
I asked for a store manager and spoke with Tammy who listened attentively, promptly looked up our purchase and told me to take the busted part off of the fridge and bring it in for an exchange. Thirty minutes later, I had given them the busted part and taken a working part off of the display model, leaving them to deal with getting the part replaced.
I don't know what was up with the first person that Shauna talked to, but I was really impressed that in the span of less than an hour, I had the problem totally fixed and we can use all the bits of our freezer again. Chalk another one up for Lowe's.