Aside from some isolated issues, I've been pretty happy with my phone service from Vonage over the last four and a half years. The call quality is good, the price is excellent and they have an awesome set of features. Despite all of this, I'm looking for a new phone company. Why would I do such a thing when I'm happy with what I have? Simple: Vonage is in dangerous financial territory. They thought they had secured $253M in loans back in July to keep things going, but the recent credit crunch has sent the lenders scattering and Vonage seeking loans for a fourth time. The odds are that they could go under SunRocket-style, leaving us without service or a way to transfer our number.
The problem with shopping for a new phone company is that even with reviews, you're going to have a hard time figuring out which one is best. Comcast got knocked off quickly since they want to charge $40/mo for their service, far more than I'm willing to pay. Lingo seems like a good option ($22/mo) and they have pretty good reviews. Packet8 is a bit more expensive ($25/mo), but they also have better reviews. There's also literally dozens of VoIP providers out there that I've never heard of who all want my business. Given that it takes about a month to transfer a number, it's a real hassle to switch and especially so to switch again.
So what do you think? Should we jump ship or see if the SS Vonage will stay afloat?