Tagged: customer service

Another Comcast Bait and Switch, redux 1

Another Comcast Bait and Switch, redux

Despite being elevated to executive customer service, Comcast is still failing to impress me. To her credit, Annette has been pleasant to deal with, but I’m still left with a lot of bad taste in my mouth. Here’s a rundown...

Another Comcast Bait and Switch 7

Another Comcast Bait and Switch

It took Comcast all of a day after our move to Utah to get on my “not impressed” list. In the intervening 8+ years, I can’t say they’ve done much beyond striving for mediocrity. From incompetent technical support to unexplained...

Sennheiser: Great Product, Even Better Service 1

Sennheiser: Great Product, Even Better Service

A number of years ago, Shauna bought me what are arguably some of the finest headphones you’ll ever slap on your noggin. Prior to that, I hadn’t even heard of Sennheiser, but it didn’t take long for me to become...