A Shopper Bites Back, Redux: The Letter From Visa

Visa followed-up today with a letter regarding my complaint against Saturn of Salt Lake attempting to require ID. The short version? I'm in the right and they're going to follow-up on the complaint. Click on the picture below to see the full letter from Visa. I plan on carrying it with me so I can smack down any merchant who tries to break this rule.

A letter from Visa confirming that merchants can't require ID.

While Visa recommends complaining to the bank that issues your card, US Bank has refused to accept those complaints and, like the merchant, mistakenly believes that it's okay to ask for ID. Guess I showed them, eh?

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3 Responses

  1. Sara says:

    I want to read it, but it’s totally blurry.

  2. Jesse says:

    Well… click on it to enlarge.

  3. Gigi says:

    I printed the letter out to bring to work (retail shop). Interesting about the “require the cardholder to sign the card before completing the transaction.” You’d be shocked to know how many people don’t sign!!

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